Shipping policy
Shipping Policy
Last updated: March 21, 2025
At Oracle of Sothis, we are committed to delivering our exclusive products securely and efficiently. This Shipping Policy outlines the terms and procedures for processing and delivering your orders.
Shipping and Processing
- Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
- Shipping Time: Shipping times vary depending on your location and chosen shipping method.
- Tracking Information: All orders include tracking to ensure secure and transparent delivery. You will receive a tracking number via email once your order has been shipped.
Shipping Fees
Shipping fees vary based on your location and the selected shipping option. These fees are calculated during checkout and will be clearly displayed before you complete your purchase.
Delivery Issues
In the rare event that your package is lost or damaged during transit, please contact us at support@oracleofsothis.com. We will assist you with the claims process and, if necessary, arrange for a replacement once the original item is returned to us.
Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of purchase. Oracle of Sothis is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
International Shipping
We ship internationally, but delivery times and fees may vary by destination. Please be aware that customs duties, taxes, or import fees may apply, depending on your location. These charges are the buyer's responsibility.
Customer Support
If you have any questions, concerns, or issues regarding your order, please reach out to us at support@oracleofsothis.com. Our customer support team is available 24/7 to assist you.